Returns & Exchanges

Prestige Watches & Jewelry – Returns & Exchanges

Effective: August 30, 2025

Our return window begins on the pickup date for in-store purchases or the carrier-confirmed delivery date for shipped purchases. Returns must be initiated within the applicable window and, if shipped back, dispatched within three business days of receiving a Return Authorization.

Windows by product

• New watches, not custom, engraved, or sized: refund 0-7 days; store credit 8-14 days; no returns after Day 14.
• Pre-owned watches: refund within 3 calendar days; no returns after Day 3.
• Jewelry, non-pierced and non-custom: refund 0-7 days; store credit 8-14 days; no returns after Day 14.

Eligibility and condition

• Items must be original, unworn, and unaltered, with factory stickers, plastics, and security tags intact.
• All original materials must be included, including box, manuals, warranty cards, appraisal, links, and accessories.
• Evidence of wear, water damage, alteration, missing items, or removed stickers or tags voids eligibility or may result in deductions equal to replacement cost.

Always final sale

• Earrings and pierced jewelry for hygiene reasons.
• Custom, made-to-order, engraved, or resized items.
• Special-order merchandise.
• Installed or mounted watch bands and straps.
• Services, appraisals, battery or service work, clearance items, and items marked final sale.

Watch bands and accessories

Unopened, unused, and unmounted bands or accessories may be returned within 14 days under the same refund and credit rules above. Once a band is installed or mounted by us or anyone else, it is final sale. If complimentary bracelet sizing was performed on a returnable watch, a reasonable sizing-labor deduction may apply.

Special orders and restocking

Special orders, including items not normally stocked or ordered at your request, are final sale. If Prestige explicitly agrees to accept a return within the applicable window, the return may be subject to restocking up to 25%. Standard merchandise returned incomplete may incur up to 15% deductions or the documented replacement cost of missing items.

How to return

To start a return, contact us during your return window for a Return Authorization number. Email [email protected] or call 303.997.6649.

Pack securely with all materials and write the RA number on the outer box. Ship insured and trackable within three business days of RA approval to: Prestige Watches & Jewelry, RA# ______, 12543 S Parker Rd, Suite 212, Parker, CO 80134.

We inspect all returns. If approved, refunds or credits typically post within 3-5 business days after inspection, though your bank or payment provider may take additional time.

Payments, shipping, and fees

• Refunds are issued to the original method of payment.
• Shipping and insurance are non-refundable; return shipping is the customer’s responsibility.
• If a third-party payment provider retains processing fees on refunds, that amount may be deducted.
• Refused or undeliverable packages may have outbound shipping, return shipping, duties, or taxes deducted.
• High-value shipments over $1,000 are sent signature-required for your protection.

Damage, exchanges, gifts, and proof of purchase

Please inspect shipments upon delivery and report shipping damage, tampering, or shortage within 24 hours so we can open a carrier claim. Eligible items may be refunded or issued store credit within the applicable window. Gift returns approved under this policy receive store credit in the recipient’s name when marked and shipped directly as a gift; otherwise the approved refund is issued to the purchaser. A valid receipt or order number is required, and government-issued ID may be requested for fraud prevention and loss control.

Warranties and after-sales

After the return window, issues are handled under the manufacturer’s warranty for new watches or the store warranty disclosed at purchase for pre-owned watches. Please retain your receipt and warranty card.

Contact

Prestige Watches & Jewelry
12543 S Parker Rd, Suite 212
Parker, CO 80134
Phone: 303.997.6649
Email: [email protected]

By completing your purchase, you acknowledge and accept this policy. Where any legacy page or handout conflicts with this version, this version controls.