Customer Help
Order, shipping, return, and repair help
Find the key support links for orders, returns, tracking, account access, and repair intake before you contact the shop.
Orders, shipping, and account help
Use your account page for order history and saved details. If you checked out as a guest, use order tracking with your order number and billing email.
Before you ship
Returns require authorization. Watch repairs should start with the repair intake so our team can review the watch before sending shipping instructions.
Shipping note: Prestige Watches & Jewelry does not ship to PO boxes. Please use a physical delivery address or contact the shop before ordering.